How to get Support?

View your system health or submit a support ticket

To get assistance from our Service Team, head over to the administration website of your system and log in with the credentials that you have received via email

Please use the Account beginning with admin_, e.g. admin_mb9999club

 

Open your system overview, find your system, and click on Open dashboard. This will open up your system section. Find the Health tab.


This will open your system health panel:
 

  1. This section gives an overview of common issues. Issues show a red badge. Click on the entry to show possible solutions.
  2. If you can not solve the issue by yourself, click on Support Ticket to reach out to our support team.

In the popup appearing, fill out the form with all the required details. That's it! Our highly qualified Service Team will get back to you by email, usually within 24 hours on German working days.

Please be as precise as you can, if possible, even attach a video or picture of the issue.