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      1. LYMB.iO Knowledge Base
      2. Subscription

      Subscriptions & Coupons

      Purchase, cancel and manage subscriptions for your systems

      Operating your professional system (MultiBall, InteractiveSquash, or InteractiveRacquetball) requires a subscription to cover the ongoing costs for the technical infrastructure (our servers), service, the development of new games, improvement of existing ones, and maintenance of the system software.

      We also offer a variety of extra features that require additional subscriptions.

      Subscriptions need to be created and cancelled directly by the customer, not by LYMB.iO or its partners.

      Activate the trial & Purchase a subscription

        1. Sign in to the admin and open your system overview.

        2. Find your system, then click Open Dashboard.

        3. Open the Subscriptions tab to find all subscriptions available for your system. Only the System License is required to operate your system.

        4. Click Buy now to open all available options. If you are eligible for a trial, this is where you can start it.

          subscription_options
        5. Select a plan and click Continue to open the checkout. This is where you can also apply a coupon.

      After the payment is processed, your system is activated automatically. 

      Cancel a subscription

      1. Sign in to the admin and open your system overview.

      2. Find your system, then click Open dashboard.

      3. Open the Subscriptions tab to find all subscriptions available for your system. Active subscriptions will show the date at which they will be renewed. Click on the status label to open your subscription details.

      4. Subscriptions are managed through an external provider. To manage or cancel your subscription, click on Open in payment portal. Use the email shown as Payment Email to log in and follow further instructions. 



      5. After a subscription was cancelled, the status label should update to reflect the new subscription state. Cancelled subscriptions can still be used until their expiration date.

      Account subscriptions overview

      You can find an overview of all the subscriptions you have purchased on your profile page.

      1. Open the drop-down menu in the top right corner and select Your Profile.
        open_profile
      2. Open the Subscriptions tab to find a list of all your subscriptions and related information.

        subscription_overview

      3. Click Manage to manage or cancel the subscription. This will open up a login modal at our payment provider. Use the email address displayed as Charged to log in.

      Subscription Portal 

      All our subscriptions are managed by an external provider. You can directly log in to their portal with the email address you used at checkout here: https://lymb-io.chargebeeportal.com/portal/login

      For login, you will receive a one-time password to your email address.

       

      Alternatively, you can also find the portal link in your Admin Dashboard.

      1. Go to Subscriptions in the navigation

      2. Then, at the bottom of the page, you will find the link to your portal